Refund Policy

Last Updated: June 2026

At Aurelia Jewels, customer satisfaction is our priority. We carefully inspect every product before shipping to ensure it reaches you in perfect condition.

Returns

Returns are accepted only if the product arrives:

  • Damaged
  • Defective
  • Incorrect item received

To request a return, please contact us within 48 hours of receiving your order and provide a clear unboxing video and photographs showing the issue.

Important

  • Claims without an unboxing video may not be eligible for return or replacement.
  • Products must be unused and in their original packaging.
  • Returns requested after 48 hours of delivery may not be accepted.

Return Process

To initiate a return, please contact us:

📧 Email: info@aurelia-jewels.in

📞 Phone: +91 9959175013

Once your request is reviewed and approved, we will provide return instructions.

Please do not send products back without prior approval, as unauthorized returns will not be accepted.

Replacement Policy

If the product is confirmed to be damaged, defective, or incorrect, Aurelia Jewels will offer either:

  • A replacement product, or
  • A full refund

depending on product availability and customer preference.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Products that are not damaged
  • Change-of-mind purchases
  • Sale or clearance items
  • Gift cards
  • Products damaged due to improper handling after delivery

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval status of your refund.

If approved, the refund will be processed to your original payment method within 7–10 business days.

Please note that banks and payment providers may require additional time to reflect the refund in your account.

Delayed Refunds

If you have not received your refund within 15 business days after approval, please contact us:

📧 Email: info@aurelia-jewels.in

📞 Phone: +91 9959175013

Contact Us

For any questions regarding returns, replacements, or refunds, please contact:

Aurelia Jewels

🌐 Website: www.aurelia-jewels.in

📧 Email: info@aurelia-jewels.in

📞 Phone: +91 9959175013

Thank you for shopping with Aurelia Jewels.